A Front Desk Executive in a hospital serves as the first point of contact for patients, visitors, and healthcare professionals. They handle administrative tasks, provide information, and ensure smooth operations at the hospital reception.
Key Responsibilities:
- Patient Interaction: Greet patients and visitors, provide information, and assist with inquiries.
- Appointment Scheduling: Book, reschedule, and manage patient appointments.
- Registration & Documentation: Collect patient details, update records, and verify insurance documents.
- Billing & Payments: Process payments, generate invoices, and handle cash/card transactions.
- Coordination: Liaise with doctors, nurses, and hospital departments for smooth patient flow.
- Telephone Handling: Answer calls, provide information, and transfer calls to relevant departments.
- Complaint Resolution: Address patient concerns and escalate serious issues to management.
- Sanitation & Safety Compliance: Ensure the front desk area follows hospital cleanliness and safety standards.
Skills & Qualifications:
- Education: BA, or Bachelor’s degree or diploma in hospital administration, business administration, or a related field.
- Experience: 1-3 years in a similar role (preferably in a healthcare setting).
- Technical Skills: Knowledge of hospital management software, MS Office, and billing systems.
Soft Skills:
- Excellent communication and interpersonal skills
- Multitasking and organizational ability
- Problem-solving skills
- Patience and empathy when dealing with patients
Work Environment:
- Typically works at the hospital reception or front desk area.
- May require working in shifts, including weekends and holidays.
- Requires professionalism and a calm demeanor to handle stressful situations.
Industry Type: Hospital / Healthcare
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