Guest Relations Executive (GRE)

Job Summary:

Silver Streak Multi-Speciality Hospital is looking for a smart, well-spoken, and presentable Guest Relations Executive (GRE) to enhance patient satisfaction and support the end-to-end patient journey across OPD and IPD settings. This role requires excellent communication skills, a pleasing personality, and the ability to handle patient concerns and aggression calmly and professionally.

Key Responsibilities:

• Welcome patients and visitors with warmth and professionalism at OPD.
• Assist patients with registration, appointment scheduling, and navigation within the hospital.
• Offer counselling and reassurance to anxious patients and attendants, especially in high-stress departments.
• Support the IPD admission process, room allocation, and discharge coordination.
• Provide information about doctors’ availability, treatment plans, billing, and hospital services.
• Coordinate with clinical and non-clinical teams to ensure a smooth and positive patient experience.
• Manage feedback, resolve minor grievances, and escalate complaints to the appropriate authority when required.
• Handle difficult or aggressive patients and attendants with empathy, patience, and tact.
• Maintain high standards of grooming, etiquette, and confidentiality at all times.

Candidate Requirements:

• Fresher or up to 2 year of experience in a similar role (healthcare/hospital/hospitality background preferred).
• Good communication skills in English and Hindi
• Well-groomed and presentable appearance.
• Ability to stay calm under pressure and deal with emotional or aggressive situations professionally.
• Strong interpersonal and problem-solving skills.
• Basic knowledge of MS Office and hospital protocols is an advantage.

Preferred Qualities:

• A customer-centric attitude with a genuine desire to help people.
• Confident, polite, and able to multitask in a fast-paced hospital environment.
• Female candidates preferred (depending on patient demographics & comfort), but not mandatory.

Why Join Us?

• Be the face of a reputed multi-speciality hospital and impact patient satisfaction directly.
• Work in a supportive and professional healthcare environment.
• Opportunities for growth within guest relations, patient care, and hospital administration.

Industry Type: Hospital / Healthcare
Department: Patient Services / Front Office
Location: Silver Streak Multi-Speciality Hospital
Reporting To: Manager – Guest Relations / Operations Head
Experience Required: Fresher / 1–2 Years
Employment Type: Full-time, Permanent
No of Positions: 3